24-hour Homelessness Emergency Helpline - (01639) 685219


This section provides basic information advice and assistance in dealing with your housing problem, including how to access the Council's Housing Options Service, if you need further help because you are homeless or threatened with homelessness within the next 2 months or so.


Do you want to know your housing rights?

Are you homeless or threatened with homelessness?

Is your current home unsuitable for your needs?

Do you want to know what your housing options are?

Don't delay contact us today for impartial advice

The Housing Options Service provides advice and assistance to households and individuals who are experiencing housing difficulties. Early contact with the service may help you resolve your problem and prevent a homelessness situation.


Help you to stay in your current home by advising you of your tenancy rights and prevent you from becoming homeless for example when your landlord wants you to leave.

Offer advice on securing alternative accommodation e.g. the Mortgage Rescue Scheme, Social Lettings Agency, Housing Association accommodation and supported accommodation.

Refer you to specialist services such as floating support services, mediation service and specialist advice agencies

Advise you if you have rent arrears or other financial difficulties

Give advice to those experiencing domestic abuse

Advise of rights regarding landlord disputes

Help explore housing options including accessing the private rented sector and supported accommodation

Assess whether you are homeless and advise on temporary accommodation arrangements


The Housing Options Service operate a TELEPHONE ADVICE SERVICE

An expert advisor can offer help, support and advice and may also be able to prevent you from becoming Homeless

Please Contact: 01639 685219

Advice Available

Monday to Thursday 8.30am - 5pm

Friday 8.30am - 4.30pm

Shelter Cymru Housing App

Housing Benefit Changes, Shelter Cymru

Domestic Abuse Advice

Shelter Cymru

Citizens Advice

NHS Direct Wales

Family Information Service Neath Port Talbot

NPT Family Service


Housing Options Service Neath Port Talbot County Borough Council