Information for Carers

Carers Section

What is a Carer?

A Carer is a person who provides unpaid help on a regular basis to a relative, neighbour or friend who is unable to manage at home due to sickness, age or disability.

Carers may help with things like dressing or bathing, as well as giving all kinds of practical and emotional support.

Who are Carers?

Carers can be:

  • Adults or children
  • Looking after a child with special needs or an adult
  • Caring for someone elderly and frail
  • Caring for someone with a physical disability
  • Caring for someone with learning disabilities
  • Caring for someone with mental health problems
  • Caring for someone who has alcohol or drug related problems
  • Caring alone or sharing the task with others
  • Sharing a home with the person you care for or living somewhere else.

If you are providing care or support, please visit the Neath Port Talbot County Borough Council's 'Carer' Webpages which will advise you of the forms of assistance that are available and the Organisations that will be able to help. From reduction in Council Tax to Carers Assessments.

To find out more visit Neath Port Talbot County Borough Council 'Carers'

Carers Allowance - Digital Services

The Carer’s Allowance Digital Service is a simpler, clearer and faster way to make a claim or report a change of circumstances. Over 360,000 carers have now used the service with a satisfaction rate consistently around 90%.

How to access the service Visit:

What happens after the claim is submitted?

An online claim is received in DWP as soon as it is submitted. The Carer’s Allowance Unit can start processing the claim and will write to the person being cared for, to let them know a claim by someone caring for them has been made. If an email address has been given, the applicant will receive a confirmation email.

What help is available?

There are help guides to clarify questions and option to check eligibility up front so customers know if it’s right for them. There’s a helpline number where a skilled agent will provide additional support to guide through the claim.

Report a Change of Circumstances

Customers can report a change of circumstances online; for example:

  • Start or leave a job
  • Stop being a carer
  • Take a holiday or go into hospital
  • The person cared for goes into hospital or takes a holiday


Some benefits of using the Digital service to make a claim:

  • Available 24 hours a day 7 days per week
  • Only takes around 20 minutes to complete
  • Arrives immediately at the Carer’s Unit once submitted
  • Can be used on a mobile phone or tablet device
  • Does not require a signature or a password
  • Has mandatory questions to ensure the right information is captured
  • Opportunity to check the answers before submitting the claim

Neath Port Talbot Joint Carers Strategy 2011-2014

The aim of the Neath Port Talbot Joint Carers Strategy is to:

  • Improve the quality of life for Carers and the people they care for
  • Promote inclusion by providing support to Carers to ensuring they are not denied the life chances available to other residents of Neath Port Talbot

These aims will be achieved by developing and delivering a long-term plan of action in respond to the need of Carers in Neath Port Talbot.  The focus of the Strategy will be the attainment of agreed and achievable objectives by using a multi agency approach.

Please click here to view a copy of the Strategy.

Shelter Cymru and Housing Benefit Changes

Family Information Service - Carers

Supporting People.  Housing Related Support

Money Advice Service

NHS Direct Wales