Money Matters

Money Matters

Having problems paying your rent or bills?  Need advice on budgeting?  Not sure what benefits you maybe entitled to?  This section will provide you with links to various Organisations who will offer help and assistance from risk of losing your home and debt advice, to borrowing money and pensions, through to banking and savings.

There are a range of Organisations who can offer you advice and assistance

Housing Options Service (Neath Port Talbot County Borough Council)

The Housing Options Service provides advice and assistance to households and individuals who are experiencing housing difficulties including at risk of losing your home.  Housing Options operate a TELEPHONE ADVICE SERVICE.

Please contact: 01639 685219 or 01639 685217

Advice Available, Monday to Thursday's 8.30am - 8pm, Fridays 8.30am - 4.30pm 

Housing Benefit and Council Tax Discounts

If you are on a low income, you maybe entitled to Housing Benefit to help pay your rent or Council Tax discount.  Please visit Neath Port Talbot County Borough Council's webpages HERE

OR Contact:
Housing Benefits Team
Neath Port Talbot County Borough Council
Telephone: (01639) 686838 (Neath), or (01639) 763454 (Port Talbot)

Are you a homeowner and at risk of having your home repossessed?

If you are a Homeowner, having difficulty meeting your mortgage repayments and in danger of losing your home, the MORTGAGE RESCUE SCHEME maybe able to help you.

Delivers information and practical advice about public services including benefits, tax credits, taxes, pensions, managing money and managing debt.  Please click here to view their website.

Winter Fuel Payments

Winter Fuel Payment helps older people keep warm in winter. Find out who can get it, how to get it and how much you can get. If you haven’t received it before, find out what you need to do.  For more information, please click here to visit

Cold Weather Payments

During a very cold winter, the costs of heating can quickly add up. If you're receiving certain benefits, you may be able to get a Cold Weather Payment for each period of very cold weather in your area. For more information, please click here to visit

Is your Home Fuel Efficient?

Are you spending too much on your fuel bills to keep your house warm? If you own or privately rent your home you may be eligible for help to make your home more fuel efficient.

Nest is the Welsh Government’s fuel poverty scheme. It aims to help reduce the number of households in fuel poverty and make Welsh homes warmer and more fuel-efficient places to live.

If you’re worried about the cost of heating your home, you can call 0800 512 012 free from a landline or 0300 456 2655 from a mobile phone. Their advisors can give advice on:

  • Saving energy
  • Money management
  • Making sure you’re on the best fuel tariff for you;
  • And whether you are entitled to any benefits to boost your income

You may also be eligible to receive home improvements at no cost to you, to help make your home warmer and reduce the cost of your energy bills.

Nest support is available to everyone in Wales.

For more information on Nest, please go to their website

HM Revenue & Customs (HMRC)

Provide financial support including Tax Credits and Child Benefit. Their website also covers Income Tax and National Insurance.  Please click here to view their website.

Age Uk

Is a merger of Age Concern and Help the Aged and has information and factsheets online from claiming benefits, to income tax, money management and pensions.  Visit their Money Matters Section online.

National Debtline

Offers free confidential and independent advice on how to deal with debt problems.  A personalised action plan to deal with your debts is also available online.  Please click here to view their website.

Shelter Cymru

Housing Benefit Changes, Shelter Cymru Homepage

Age Cymru, Money Matters

Money Advice Service

Nest - Making Wales Cosy

Energy Saving Trust

Get IT On - Helping you to get started Online